Last updated October 11, 2026

We keep a limited number of sessions and course places, and each one is prepared for you. This policy explains what happens if your plans change, and what happens if ours do.

Sessions

With at least 24 hours’ notice. Sessions are not refundable. If you let us know at least 24 hours before your session, we can move it to a new date, or keep the full amount as a credit toward a future session.

With less than 24 hours’ notice, or a missed session. The session is charged in full and no credit is given.

Arriving late. If you arrive late, your session still ends at the scheduled time.

Session packages

Valid for 12 months. Package sessions can be used within 12 months of purchase. Sessions not used within that time expire and are not refunded.

Changes and missed sessions. Each package session follows the same 24 hour rule as a single session. A session missed, or changed with less than 24 hours’ notice, counts as used.

Courses

Payment. Courses are paid in full online when you book.

With at least 7 days’ notice. Course payments are not refundable. If you cancel at least 7 days before the course begins, the full amount is kept as a credit toward the next available date of the same course.

With less than 7 days’ notice, or not attending. The amount paid is not refunded and no credit is given.

How to Reschedule or Cancel

To reschedule or cancel, reply to your confirmation email or contact us. Notice is counted from the start time shown in your confirmation.

Credits

  • We send your credit by email as a code to use when you book.
  • Credits are valid for 6 months from the date of the original session or course, unless we agree otherwise in writing.
  • Credits are personal and can only be used by the person named on the original booking.

If We Need to Cancel or Reschedule

If we cancel or move a session, or a course does not reach its minimum of 2 participants, you choose:

  • a new date, or the next available date of the same course;
  • a credit for the full amount; or
  • a full refund.

If you hold a course credit and that course does not run within 6 months, you can use the credit for another course or for sessions, or ask for a refund.

Your Wellbeing

Sessions and courses support emotional wellbeing and personal growth. They do not replace medical or psychological care. If you are under the care of a health professional, please continue to follow their advice.

Questions

Email info@healice.com or call +1 647-223-7401. We are happy to help, in English or Italian.